Frequently Asked Questions

IMPORTANT NOTICE: The July 15, 2021 deadline for former Terminix customers to submit a proof of claim form for a rebate or refund or to submit a reinstatement form has expired. The Receiver is now in the process of adjudicating and paying those claims from former customers, and paying the claims of existing customers (who did not need to submit a proof of claim form). Please be patient, but if you have any questions about the status of your claim, feel free to contact the Receiver’s office by email (terminixfund@lklsg.com), by phone (786-347-2564), or by facsimile (305-403-8789). THE ONLY CLAIMS THAT CAN STILL BE MADE AT THIS TIME ARE THOSE FOR TERMITE-RELATED PROPERTY DAMAGE FOR PROPERTY IN THE STATE OF ALABAMA.

If I reside in the State of Alabama and I have a claim for property damage, does the July 15, 2021 deadline apply to me?

No.  The July 15, 2021 deadline only applies to former customers; it is the deadline for them to submit a proof of claim form or a reinstatement form.  Existing customers and former customers located anywhere in the State of Alabama that have a property damage claim can submit those claims to the Receiver at any time during the two-year term of the Consent Judgment.  Please remember, however, that you must first try to resolve that claim with Terminix.  Terminix has designated a point person to help you resolve that claim.  His name is Jeff Curtis.  He can be reached at jcurtis@terminix.com and at 850-714-7191. 

If I am an existing customer, is there a limit to what Terminix can charge me in the future?

If you are an existing customer in Mobile, Baldwin, or Monroe Counties, for the next 7 years following the entry of the Consent Judgment in 2020, Terminix has agreed not to increase your rate by any more than 5% each year, plus the Consumer Price Index for the year prior to the price increase.  The U.S. Bureau of Labor Statistics publishes the Consumer Price Index each year.

If I am an existing customer, do I have to file a proof of claim?

No, you do not have to submit the claim form to the Receiver to obtain that refund.  Your refund will be computed by the Receiver and sent to you.

What if I am an existing customer, but I have not received a refund?

It may be that the Receiver is still processing your claim.  However, please feel free to contact the Receiver to confirm that you are on the list of existing customers and ensure that the Receiver has your most current contact information.  You can email the Receiver by clicking here or by calling (786) 347-2564.

If I am an existing customer and I do not receive a refund by July 15, 2021, am I barred from claiming entitlement to a refund?

No, of course not.  The July 15, 2021 deadline does not apply to existing customers.  It is the deadline for former customers to submit a proof of claim form or a reinstatement form.

If I am a former customer and I elect to be reinstated, what will my reinstated rate be?

You will be reinstated at your 2018 renewal rate for the contract you are electing to reinstate.

If I elect to be reinstated, how much will my rate be in the future?

You will initially be reinstated at your 2018 rate, but for 7 years following that, Terminix has agreed not to increase your rate by any more than 5% each year, plus the Consumer Price Index for the year prior to the price increase.  The U.S. Bureau of Labor Statistics publishes the Consumer Price Index each year.

What is a Consent Judgment?

A Consent Judgment is a settlement between parties to a case that is signed by the presiding Judge.  In this case, Terminix reached a settlement with the State of Alabama pursuant to which a Receiver was appointed to implement the Consent Judgment and make payments and provide other relief to certain consumers.

What is a Receiver?

A Receiver is a neutral third-party that acts as an agent of the Court.  A Receiver works under the direction of the presiding Judge.  

Does the Receiver have any prior connection to the case?

No. The Receiver has no relationship with Terminix or the State of Alabama.  The Receiver has no financial, professional, personal, familial, or other interest that would create an actual or apparent conflict of interest. 

What are the Receiver’s duties?

The Receiver has a number of responsibilities, including calculating the refunds to which certain existing and former Terminix customers are entitled, resolving property damage disputes, and resolving any other disputes that may arise between Terminix and consumers regarding the relief available to them pursuant to the Consent Judgment.

Is the Receiver my lawyer?

The Receiver is not your lawyer and he cannot provide you with legal advice.  He was appointed by the presiding Judge to implement the provisions of the Consent Judgment.  He is an agent of the Court. 

Should I hire a lawyer?

You can certainly hire a lawyer if you wish, but the Consent Judgment was designed to create an easy and efficient process for you to obtain relief without the need of a lawyer.  Refunds to existing customers will be mailed without the need to submit anything to the Receiver.  Refunds to former customers require that a proof of claim form be submitted to the Receiver, which is contained on this website.  You do not need to hire an attorney to complete the proof of claim form.  If you have any disputes about the amounts you will be receiving, or about property damage claims, or about any other rights you have under the Consent Judgment, you can submit those claims or disputes to the Receiver after first attempting to resolve them with Terminix.

How do I know if I am entitled to relief or money?

  1. If you are an existing Terminix customer that resides in Mobile County, Baldwin County, or areas serviced by the Monroeville, Alabama Terminix office, and your property has not been retreated by Terminix within the last 7 years, you are entitled to receive a termite protection retreatment at no charge.
  2. If you are an existing Terminix customer that resides in Mobile County or Baldwin County, and you paid increases to the annual renewal price for termite protection in the years 2019 and 2020, you may be entitled to a refund.
  3. If you are a former Terminix customer that resides in Mobile County or Baldwin County and you cancelled your contract with Terminix in 2019 or 2020, you may be entitled to a payment or to be reinstated with Terminix at your 2018 price and to receive a termite protection treatment at no charge.
  4. If you are an existing or former Terminix customer in the State of Alabama, and you own a property serviced by Terminix that you believe contains termite damage, you may be entitled to a payment for those damages.

How much money am I entitled to receive?

Different consumers are entitled to different amounts.  The critical provisions are contained in Sections 9 and 10 of the Consent Judgment.  A summary is set forth below:

Existing Customers:

  • If you are an existing Terminix customer residing in Mobile County or Baldwin County, you are entitled to the difference between your 2018 contract price and the amount you paid in 2019 and 2020, provided that increase in price was more than 20% or was part of Terminix’s four-tiered pricing adjustment ($499.00, $999.00, $1,499, or $2,499).  For example, if your Terminix bill was $300.00 in 2018, and was increased to $499.00 in 2019 and you paid $499.00 to Terminix, you are entitled to a refund of $199.00.  If your Terminix renewal bill was $300.00 in 2018, and was increased to $499.00 in 2019 and 2020, and you paid $499.00 to Terminix for both 2019 and 2020 renewals, you are entitled to a refund of $398.00.

Former Customers:

  • If you are a former Terminix customer residing in Mobile County or Baldwin County and you cancelled your contract with Terminix in 2019 or 2020 due to Terminix increases in annual renewal payments, you are entitled to be reinstated with Terminix at your 2018 price and receive a termite protection treatment at no charge. 
  • If you do not wish to be reinstated with Terminix, you are entitled to a one-time payment of $650.00 or the difference between what you paid Terminix in 2018 and what you paid the different termite company you contracted with for termite protection and treatment after leaving Terminix.  For example, if you paid Terminix $300.00 for termite protection service in 2018 and paid $1,000.00 in 2019 to a different termite protection service, you are entitled to a payment of $700.00.  If you paid Terminix $300.00 for termite protection service in 2018 and paid $700.00 in 2019 to a different termite protection company for termite protection needed to replace Terminix’s services, you are entitled to a payment from Terminix of $400.00 or a one-time payment of $650.00.

What is a Proof of Claim Form?

A proof of claim form is a form that certain Terminix customers will submit to the Receiver as a mechanism to obtain the relief to which they are entitled under the Consent Judgment. 

How do I know if I need to submit a Proof of Claim Form or Reinstatement Form?

  • If you are an existing customer seeking a refund, you do not have to submit the claim form to the Receiver to obtain that refund.  Your refund will be computed by the Receiver and sent to you. 
  • If you are a former customer seeking a refund, you must complete the claim form and submit it to the Receiver by July 15, 2021. Please note that if you remained under contract with Terminix in 2019 and cancelled your contract in 2020, your refund for 2019 will be computed by the Receiver and sent to you automatically. You may be eligible for additional relief, however, relating to your experience in 2020 and to obtain that additional relief you must complete the claim form and submit it to the Receiver by July 15, 2021 .
  • If you are an existing or former customer seeking a property damage claim, you must complete the claim form and submit it to the Receiver, but only after you have first tried to resolve your dispute with Terminix. 
  • If you are an existing or former customer and you have a dispute of any kind with Terminix, you may submit that dispute to the Receiver by completing a claim form by July 15, 2021, but only after you have first tried to resolve your dispute with Terminix. 
  • To obtain this relief, you must submit either
    1) a Reinstatement Form by July 15, 2021.
    or
    2) a Proof of Claim Form by July 15, 2021.

How do I submit a Proof of Claim Form?

If you have already tried to resolve a claim or dispute by directly contacting Terminix and have not been successful, you can submit those claims or disputes to the Receiver.  You must submit the claim form through one of the following methods:

  1. E-Claim filing: https://terminixfund.com/file-an-e-claim
  2. Hard-copy filing: Download Here and mail to:
    Terminix Consumer Fund C/O Jeffrey C. Schneider, 201 South Biscayne Boulevard, Citigroup Center, Suite 2200, Miami, Florida 33131.

What is the process for filing property damage claims?

Under the Consent Judgment, Terminix will have 15 days to respond to your submission to the Receiver.  The Receiver then has 30 days from receipt of Terminix’s response to make a decision.  The Receiver’s decision is final and binding.

If I already tried to resolve my dispute with Terminix before, do I have to try again?

Yes.  In order to take advantage of the process outlined in the Consent Judgment, which allows for a speedy resolution of your claim or dispute with the Receiver, you must first try to resolve your claim or dispute with Terminix.

Who should I contact at Terminix to attempt to resolve my claim or dispute?

For your convenience, Terminix has designated a single point person to help you resolve your claim or dispute.  His name is Jeff Curtis.  He is Terminix’s Director of Claims.  Mr. Curtis can be reached by email at jcurtis@terminix.com and by phone at 850-714-7191. 

How can I stay informed about the progress of this case?

You can contact the Receiver’s office at (786) 347-2564 or by email at terminixfund@lklsg.com.  You can also continue to check this website, which is updated on a regular basis.