Different consumers are entitled to different amounts. The critical provisions are contained in Sections 9 and 10 of the Consent Judgment. A summary is set forth below:
Existing Customers:
- If you are an existing Terminix customer residing in Mobile County or Baldwin County, you are entitled to the difference between your 2018 contract price and the amount you paid in 2019 and 2020, provided that increase in price was more than 20% or was part of Terminix’s four-tiered pricing adjustment ($499.00, $999.00, $1,499, or $2,499). For example, if your Terminix bill was $300.00 in 2018, and was increased to $499.00 in 2019 and you paid $499.00 to Terminix, you are entitled to a refund of $199.00. If your Terminix renewal bill was $300.00 in 2018, and was increased to $499.00 in 2019 and 2020, and you paid $499.00 to Terminix for both 2019 and 2020 renewals, you are entitled to a refund of $398.00.
Former Customers:
- If you are a former Terminix customer residing in Mobile County or Baldwin County and you cancelled your contract with Terminix in 2019 or 2020 due to Terminix increases in annual renewal payments, you are entitled to be reinstated with Terminix at your 2018 price and receive a termite protection treatment at no charge.
- If you do not wish to be reinstated with Terminix, you are entitled to a one-time payment of $650.00 or the difference between what you paid Terminix in 2018 and what you paid the different termite company you contracted with for termite protection and treatment after leaving Terminix. For example, if you paid Terminix $300.00 for termite protection service in 2018 and paid $1,000.00 in 2019 to a different termite protection service, you are entitled to a payment of $700.00. If you paid Terminix $300.00 for termite protection service in 2018 and paid $700.00 in 2019 to a different termite protection company for termite protection needed to replace Terminix’s services, you are entitled to a payment from Terminix of $400.00 or a one-time payment of $650.00.